How To File a Warranty Claim For Qualifying Vet Bills

Documents you will need to file a warranty claim for qualifying veterinarian bills.
(ALWAYS keep a copy for your records, documents will not be returned.)

  1. Make a copy of the Warranty Contract or Online Purchase Invoice
  2. Make a copy of the official results from the initial exam and an itemized veterinarian bill.
  3. Ensure that the documents identify the pet, procedures performed, and resulting diagnosis from the treating veterinarian.

Mail a copy of each of the documents listed above to the Claims Administrator:
Household Pet Protection, Inc.
PO Box 461480
Aurora, CO 80046

This program will reimburse you for veterinary bills that are resulting from illnesses attributed to the pet retailer. All illnesses must be diagnosed within 15 days of purchase. Any hereditary or congenital defects which affect the health of your pet (excluding dental) must be diagnosed within 1 year of your pet’s adoption.

Kennel cough, Upper respiratory infection, pneumonia, parvo, distemper, and others. Please contact us for a full list.

Coughing, runny nose, vomiting, loose stools. If your puppy is experiencing any of these symptoms, please contact your veterinarian immediately. Continue providing food and clean water and monitor their consumption of each.

No, the initial exam will be done by your choice of vet and is not covered under the warranty.

Keep a record of your puppy’s exam results in a safe location that you can access if you need to submit a claim in the future.

Items the warranty does not cover: Vaccinations, routine procedures, dental procedures, elective surgeries, prescription food, special vitamins or specialty shampoo, trauma or accidental injury.

This isn’t an all inclusive list, refer to your warranty documentation for full details.

Please submit a copy of the warranty contract, the veterinarian’s initial exam notes, and an itemized vet bill. Please ensure that the veterinary bill includes identification of the pet, the procedures that were provided, and a diagnosis.

Claims must be submitted within 60 days after the date of service. The time it takes to process your claim will vary based on the complexity and quantity of claims. If you do not hear from the Claims Administrator within 6 weeks, please contact them directly.

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