How To File a Warranty Claim For Qualifying Vet Bills
To file a claim here’s what you have to do:
1.) Make a copy of documents listed below (keep a copy for your records)
A) Your Warranty Contract or Online Purchase Invoice
B) Initial Exam/Diagnosis Letter
C) Itemized veterinary bill
2.) Mail the documents to:
Household Pet Protection, Inc.
PO Box 461480
Aurora, CO 80046
OR
Fill out the form Below!
For any additional comments or questions regarding warranties or claims, please feel free to complete the form below.
Please note: Submitting this form does not constitute the filing of a health claim with the warranty company.
Thank you — we look forward to assisting you.
This program will reimburse you for veterinary bills that are resulting from illnesses attributed to the pet retailer. All illnesses must be diagnosed within 15 days of purchase. Any hereditary or congenital defects which affect the health of your pet (excluding dental) must be diagnosed within 1 year of your pet’s adoption.
Kennel cough, Upper respiratory infection, pneumonia, parvo, distemper, and others. Please contact us for a full list.
Coughing, runny nose, vomiting, loose stools. If your puppy is experiencing any of these symptoms, please contact your veterinarian immediately. Continue providing food and clean water and monitor their consumption of each.
No, the initial exam will be done by your choice of vet and is not covered under the warranty.
Keep a record of your puppy’s exam results in a safe location that you can access if you need to submit a claim in the future.
Items the warranty does not cover: Vaccinations, routine procedures, dental procedures, elective surgeries, prescription food, special vitamins or specialty shampoo, trauma or accidental injury.
This isn’t an all inclusive list, refer to your warranty documentation for full details.
Please submit a copy of the warranty contract, the veterinarian’s initial exam notes, and an itemized vet bill. Please ensure that the veterinary bill includes identification of the pet, the procedures that were provided, and a diagnosis.
Claims must be submitted within 60 days after the date of service. The time it takes to process your claim will vary based on the complexity and quantity of claims. If you do not hear from the Claims Administrator within 6 weeks, please contact them directly.
No, DNA breed tests are not 100% accurate. While they can give a general idea of a dog’s breed makeup, results can vary significantly based on the testing company’s database and methodology. Even purebred dogs may show minor traces of other breeds due to natural genetic variation and historic crossbreeding.
We sell all of our puppies as-is. While most of our purebred puppies come with a four-generation pedigree and official registration, we cannot reimburse any part of the puppy’s price based on DNA test results or perceived inaccuracies. DNA testing can be a fun and informative tool, but it is not a definitive or guaranteed method for verifying breed.
We’re here to help. Our health guarantee covers many common issues, and we have a customer support team and veterinary partners available to assist you. We’re invested in your puppy’s long-term happiness and health.
If you have any questions or concerns, please call us directly at the store during business hours. After hours, feel free to call our after-hours hotline for support. You can also fill out the form below, and one of our staff members will reach out to you within 48 hours. Your peace of mind is important to us.
